Our trained staff — dressed in CareTransit uniforms — are committed to making your journey smooth and stress-free.
Pre-Ride Call
Your driver will contact you on the day of your ride with an estimated arrival time.
Home Pickup
We’ll collect you from your residence, assisting with any mobility needs.
Safe Escort
Our team will escort you safely to your destination, ensuring comfort throughout the ride.
Return Assistance
After your appointment, we’ll help you back indoors and settled.
Delay Notifications
If there are any delays, we’ll promptly inform you and your clinic to keep everyone updated.
Pick You Up Promptly
We’ll collect you no more than 2 hours before your appointment.
Ensure Timely Arrival
Our goal is to arrive no earlier than 30 minutes and no later than 10 minutes before your scheduled time.
Escort & Check-In
We’ll accompany you into your clinic and assist with check-in—unless you prefer otherwise.
Timely Return Pickup
Whenever possible, we stay with you during your appointment. If we can’t, we’ll return within 30 minutes once your’re ready to go home.
Same-Day Bookings
For urgent or same-day requests, we aim to pick you up within 2 hours of readiness.
To help us serve you better, please:
Simple, Supportive, and Stress-Free
Booking with CareTransit – Support in Motion is easy — whether you’re scheduling for yourself, a loved one, or a client. We offer two convenient ways to book your ride:
Just give us a call at least 24 hours in advance and we’ll assist you with any changes.
